By Lindsay McKenzie
09/11/2018 on Inside Higher Ed
“…The Florida college modified its IT help desk system last year to keep track of alerts. The platform, called TeamDynamix, allows faculty members to create a work order that tells staff in advising or the financial aid office that a student needs help….” Read full article here.
By Rhonda Spells-Fentry
05/2018 on Education Technology Insights
…To do this, PGCC has invested in TeamDynamix, a service management platform with integrated project portfolio management. The technology encompasses a broad range of needs from ticketing to problem and incident management, change management, asset tracking and project portfolio management all on one platform…Read full article here.
By Param Bedi
11/2017 on Education Technology Insight
…Our Library and Information Technology division also employs about 150 students to work alongside our staff on the information desk desk, Technology Desk, and many other areas in our division, which we run using the TeamDynamix ITSM platform…Read full article here.
By Derek Newton
11/22/2017 on eSchoolNews
…Ly and her colleagues’ solution was to shift the entire BIS and IT Service Management operation to TeamDynamix, which combines service and project management on a single platform. This approach allows different departments to look at and optimize resources across tickets and projects, improves communications, and allows a shift in focus to strategic goals rather than routine operations…Read full article here.